24/7 Nurse Hotline
If a non-life-threatening injury occurs on the job, get fast and free advice by calling the 24/7 Nurse Hotline at (844) 322-4662 before spending time and money at a health care facility.
The Nurse Hotline benefits both employees and employers by providing immediate medical advice on the most appropriate form of treatment. Getting health care questions answered quickly and at no cost to employees is a win-win for everyone.
Our no-cost Nurse Hotline offers 24/7 access to medical professionals who can help you appropriately manage work-related injuries. You’ll benefit from clinically based first aid and treatment decisions, provider referrals, documentation of injuries and reduced instances of workers’ compensation claims. The Nurse Hotline also supports timely claims filing, which helps reduce costs, confusion and, potentially, litigation.
In the event of an injury, the supervisor or injured employee will call the Nurse Hotline. Once the supervisor provides the nurse on call with pertinent facts, the nurse will speak to the injured employee so they can ascertain the severity of his or her injuries and provide recommended treatment and next steps. If the employee can self-treat, the nurse will forward patient follow-up care instructions in writing directly to the employee via fax or email.
The nurse will advise if self-care or first aid is all that’s needed, and will provide an incident report to the Church Mutual claims team. However, no formal claim will be established within the claims system, and the incident will not appear on any loss runs.
If the nurse advises outside care, they’ll recommend a specific provider for evaluation and treatment. They’ll also send a report to Church Mutual’s Claim Reporting Center, and a formal claim will be created within the claims system and appear on loss runs.
Explore, view and download Nurse Hotline and injury claims forms and resources.
This poster outlines steps to follow when using the Nurse Hotline. Print as a handout for managers, or post on a bulletin board in a common space.
Learn why our Nurse Hotline — and injury triage solution — is an industry best practice and business investment.
Share this resource with managers so they understand when and how to utilize the 24/7 Nurse Hotline (Medcor).
No. You should follow your organization’s guidelines for non-work injuries.
Each employer should follow its own procedures for managing injured employees who are minors. Medcor does not require parental consent for triage, but medical providers at off-site facilities might require parental consent before treating employees who are minors.
No further information is necessary unless your organization requires specific paperwork. The Medcor nurse will automatically fax or email an injury alert form to the designated clinic prior to the injured employee’s arrival.
If a language barrier exists, a translation service is quickly brought into the call. More than 200 languages are available.
In total, 15 minutes.
No. The Nurse Hotline is not able to answer these types of questions. Please follow your organization’s guidelines.
No. You should follow your organization’s guidelines if a guest is injured at your location.
All calls are digitally recorded for quality assurance and to accurately document the facts of the injury. Callers are notified that the call is recorded and they consent to the recording by participating in the call.
No. The Nurse Hotline is a telephonic injury management service. If appropriate, the nurse will fax or email the necessary information to Church Mutual’s claims department.
Absolutely. The service does not deny employees their right to medical care; however, it is intended to provide employees with expert information to aid them in making the best decision for their medical care.
The call center is staffed with registered nurses, 24 hours a day, seven days a week, under the direction of Medcor’s full-time medical director. The Medcor Injury Triage medical director is board certified in emergency medicine.
